My husband and I absolutely loved this hotel!! This Best Western was beautiful, very clean, and super friendly check in staff. There was a hot coffee bar, open all the time. It was located in the lobby. The hot breakfast was amazing! It had sausage, omelets, hash browns, biscuits and gravy, pancakes, oatmeal, cereal, toast, bagels, muffins, and fresh fruit. It also had a heated indoor pool! The location was really great. Close to what we like to do when we come to Louisville. The bed was perfect and the pillows were amazing. The a/c kept the room nice and cool. My husband and I are making this our hotel we stay at when we go to Louisville. If you are looking for a nice, clean place with friendly staff I would recommend this hotel!
Billy
Juni 2023
The evening staff that checked us in was very busy and very efficient. She checked a couple people before me and a few after ( while I waited for my husband), after. And ran and got more towels for the pool. Our TV remote did not work, and she came as quickly as she could with a new one shortly thereafter. Our hotel was thoroughly full with athletes (for different tournaments I assume). We were not part of that. But our room was very quiet.
Carol
Mai 2023
I can't brag about the hospitality more. Literally, everyone on staff was helpful and polite. Our car died, and a lady in the breakfast room jumped us off. When we were leaving, the front desk lady brought us breakfast for my baby even though it was a little too early for breakfast. When we checked in, the guy behind the desk was cheerful and informative. I just miss having experiences with people like this this. I'm not sure if it was all of Kentucky, but this was the best experience I've probably had with a hotel.
Holly
April 2023
Erik was a solid person at the front desk. Dude hooked us up with an amazing room. He knew my vibe when we got there and knew why we were there. The staff was amazing.
Shaun
September 2023
Love my suite for the long stay. The extra area was idea for office work. Very accommodating staff.
Kevin
Mai 2023
It was so nice and very clean! Our room was very quiet you could not hear anything.
Jeanne
Juli 2024
Eric. Eric at the front desk was so nice and helpful and with such a great attitude. He made us feel welcomed and helped us with a late check out after a rough night with our flights being delayed. All the staff, at the breakfast and cleaning the rooms, were nice and helpful. The room was comfortable as well with plenty of space.
Yazan
Juli 2024
Breakfast is great real eggs. But I miss the cranberry juice. Swimming late for adults because hotel pool was full of children until 9pm
Andrea
Februar 2024
It was close to many restaurants, our venue for louder than life, and the staff were super friendly.
Samantha
September 2024
I was most impressed by the thoughtfulness of the establishment placing a phone by each elevator that just had to be picked up. There is always a chance someone might fall and if they can somehow reach the phone the desk would know something is wrong. Also someone could see something happened and reach for the phone immediately. Better to be safe than sorry.
Patricia
August 2023